Terms & Conditions — MeritBet Platform Agreement

1. Introduction

These Terms and Conditions ("Terms", "Agreement") constitute a legally binding agreement between you ("Player", "User", "you") and MeritBet ("the Platform", "we", "us", "our"), governing your access to and use of the website located at meritbet.click, including all associated mobile applications, services, games, betting facilities, and promotional programmes.

By registering an account, accessing the Platform, depositing funds, or placing any wager, you acknowledge that you have read these Terms in their entirety, that you understand them, and that you agree to be bound by them. If you do not agree to any part of these Terms, you must immediately discontinue use of the Platform.

These Terms should be read in conjunction with MeritBet's Privacy Policy and Responsible Gambling Policy, which are incorporated herein by reference.

2. Definitions

For the purpose of these Terms, the following definitions apply:

• "Account" means the individual registered user account created by a Player on the MeritBet Platform.
• "Balance" means the total funds held in a Player's Account at any given time, including real-money funds and credited bonus funds where separately designated.
• "Bonus Funds" means promotional credits awarded to a Player's Account pursuant to a specific MeritBet promotion, subject to separate wagering requirements and conditions.
• "Wager" or "Bet" means any stake placed by a Player on a sporting event, casino game, virtual game, or other available betting market on the Platform.
• "KYC" means Know Your Customer — the identity and age verification process required before a Player may make withdrawals or access certain Account features.
• "MYR" means Malaysian Ringgit, the primary accepted currency on the MeritBet Platform.
• "Prohibited Person" means any individual who is under the age of 21, is located in a jurisdiction where online gambling is unlawful, or who has been self-excluded from the Platform.
• "VIP Programme" means MeritBet's tiered loyalty programme, encompassing Bronze, Silver, Gold, and VIP tier designations.

3. Account Eligibility

To register and maintain an account on MeritBet, you must satisfy all of the following eligibility requirements at all times during your use of the Platform:

1. You must be at least 21 years of age. This is an absolute requirement. No exceptions are made regardless of the legal gambling age in your specific jurisdiction.
2. You must be a natural person (not a corporation, trust, partnership, or other legal entity) acting in a personal capacity.
3. You must have the legal capacity to enter into a binding contract under the laws applicable to you.
4. You must not be a resident of, or be accessing the Platform from, any jurisdiction where online gambling is explicitly prohibited by law.
5. You must not have been previously self-excluded from the Platform or had an Account closed by MeritBet for breach of these Terms.
6. You must not be an employee, director, contractor, or immediate family member of an employee or director of MeritBet or any of its affiliated entities.

MeritBet reserves the right to request proof of age at any time. Failure to provide satisfactory documentation within the timeframe specified by the Platform may result in Account suspension.

4. Account Registration & KYC

4.1 Registration

To create an Account, you must complete the registration process by providing accurate, current, and complete information as prompted. You are required to provide a valid email address, mobile number, and date of birth. You agree to maintain and promptly update your Account information to keep it accurate and current.

Each individual may hold only one Account on the MeritBet Platform. The existence of duplicate accounts — whether created intentionally or through inadvertent re-registration — constitutes a material breach of these Terms. MeritBet may, at its sole discretion, close duplicate accounts, void associated wagers, and confiscate any bonus funds credited to duplicate accounts.

4.2 Account Security

You are solely responsible for maintaining the confidentiality of your login credentials, including your username and password. You must not share your login details with any third party, nor allow any third party to access your Account. MeritBet will not be liable for any loss or damage arising from your failure to maintain the security of your Account credentials.

If you suspect that your Account has been accessed without authorisation, you must notify MeritBet's customer support immediately via the Platform's live chat service.

4.3 KYC Verification

Prior to processing any withdrawal request, MeritBet requires all Players to complete KYC verification. This process may require submission of one or more of the following documents:

• Government-issued photo identification (MyKad, passport, or driving licence)
• Proof of address (recent utility bill, bank statement, or official correspondence issued within the last three months)
• Proof of payment method ownership (screenshot or statement confirming the Player holds the depositing account)

MeritBet reserves the right to request additional documentation at any time and to withhold withdrawal processing pending satisfactory completion of KYC verification.

5. Deposits & Withdrawals

5.1 Deposits

MeritBet accepts deposits via the following Malaysian payment methods: Touch 'n Go eWallet, Boost, GrabPay, Maybank2u, CIMB Clicks, Public Bank Online, Hong Leong Connect, DuitNow, and FPX (Financial Process Exchange). Cryptocurrency deposits are accepted in Bitcoin (BTC), Ethereum (ETH), Tether (USDT), and Litecoin (LTC).

The minimum deposit amount is MYR 30 across all supported payment methods. Maximum deposit limits vary by method and are displayed in the Platform's Cashier section. All deposits must be made from a payment account held in the Player's own verified name.

MeritBet does not accept deposits made by third parties on a Player's behalf. Any deposit found to originate from a third-party source may be reversed and the associated Account suspended pending investigation.

5.2 Withdrawals

Withdrawal requests may only be submitted to a payment method that was previously used to make a deposit into the same Account, unless otherwise approved by the MeritBet compliance team following KYC review. The minimum withdrawal amount is MYR 50.

Indicative withdrawal processing times are as follows:

• Touch 'n Go eWallet, Boost, GrabPay: Typically under 5 minutes
• DuitNow, FPX (major Malaysian banks including Maybank, CIMB, Public Bank, RHB, Hong Leong): Typically 5–15 minutes
• Direct bank wire transfer: 15–60 minutes
• Cryptocurrency: Subject to network confirmation times; typically 10–60 minutes depending on network congestion

5.3 Withdrawal of Bonus Funds

Bonus funds credited to a Player's Account are not withdrawable until applicable wagering requirements have been met in full. Wagering requirements, validity periods, and eligible game contributions applicable to each bonus are specified in the relevant promotion's terms at the time of the offer.

6. Betting Rules & Wagering

MeritBet offers a range of wagering markets including sports betting (covering Liga Super Malaysia, EPL, UFC, and international football and combat sports), live casino games (baccarat, roulette, blackjack, and others), online slots, and virtual sports. The following general rules apply across all wagering activities on the Platform:

• All bets are final once confirmed. No cancellations will be permitted after a bet has been accepted by the system.
• Minimum and maximum stake limits apply per market and per individual wager. These limits are displayed within each game or betting market interface.
• MeritBet reserves the right to void any wager where there is evidence of a pricing error, data feed error, or obvious system malfunction.
• In the event of a dispute regarding the settlement of a wager, the decision of MeritBet's trading and risk team shall be final, subject to the complaints procedure set out in these Terms.
• All game outcomes in the casino section are determined by certified Random Number Generator (RNG) systems, independently audited for fairness.
• Published Return to Player (RTP) percentages are indicative long-term statistical averages and do not guarantee individual outcomes.

6.1 Sports Betting Specific Rules

For sports betting markets, including live football (EPL, Liga Super Malaysia, UEFA Champions League) and combat sports (UFC, ONE Championship), specific market rules apply. In the event of match abandonment, postponement, or cancellation, MeritBet's sports trading rules govern settlement. Players are advised to review sport-specific rules available within the sports betting section of the Platform.

7. Bonuses & Promotions

MeritBet may offer various promotional incentives including welcome bonuses, reload bonuses, birthday bonuses, referral rewards, and special event promotions. All promotional offers are subject to the following general conditions, in addition to any promotion-specific terms:

• Promotional offers are available to eligible, verified Players only. New Players must complete account registration and KYC verification to claim most welcome-related offers.
• Each promotion is available once per Player, per household, per IP address, and per payment method, unless the promotion's specific terms state otherwise.
• MeritBet reserves the right to modify, suspend, or withdraw any promotion at any time without prior notice.
• Bonus funds must be used before real-money funds in all cases. Winnings generated from bonus funds are credited to the bonus balance until wagering requirements are met.
• MeritBet reserves the right to reclaim any bonus funds and associated winnings where it determines that a Player has engaged in bonus abuse, including but not limited to: hedging bets across multiple accounts, systematic wagering designed to exploit promotional structures, or providing false information to claim a promotion.

7.1 Birthday Bonus

MeritBet's birthday bonus programme provides tier-based bonuses to verified Players on their registered birthdate. Bonus amounts are: Bronze tier — MYR 188; Silver tier — MYR 388; Gold tier — MYR 888; VIP tier — MYR 2,688. The bonus is credited to the Player's account within 24 hours of the Player's registered birthday, subject to the Account remaining in good standing and KYC verification being complete.

7.2 Referral Programme

Players may earn a referral bonus of MYR 38 per successful referral where the referred individual: (a) registers a new MeritBet account using the referring Player's unique referral code; (b) completes KYC verification; and (c) makes a qualifying first deposit as specified in the current referral programme terms. Referral bonuses are credited within 48 hours of the qualifying conditions being met.

8. Prohibited Conduct

The following activities are strictly prohibited on the MeritBet Platform and constitute material breaches of these Terms:

• Use of automated software, bots, scripts, or any non-human means to access, interact with, or place wagers on the Platform
• Collusion with other Players or third parties to manipulate game outcomes or exploit promotional systems
• Arbitrage betting or systematic exploitation of pricing discrepancies in a manner that constitutes abuse
• Money laundering or using the Platform for any purpose related to financial crime
• Providing false, misleading, or fraudulent information at registration, during KYC, or at any other point during the operation of your Account
• Attempting to circumvent security measures, account restrictions, or self-exclusion tools
• Creating multiple accounts for any purpose, including circumventing a closed or suspended account
• Accessing the Platform from a jurisdiction where online gambling is explicitly prohibited by applicable law

9. Intellectual Property

All content on the MeritBet Platform — including but not limited to the MeritBet brand name, logo, website design, software, text, graphics, game interfaces, and all other materials — is the exclusive intellectual property of MeritBet or its licensed content providers. All rights are reserved.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform solely for personal, non-commercial purposes in accordance with these Terms. This licence does not include the right to: reproduce, copy, or distribute any part of the Platform; modify, create derivative works from, or reverse-engineer any part of the Platform; or use the MeritBet name, logo, or branding in any manner not expressly authorised in writing by MeritBet.

10. Limitation of Liability

To the fullest extent permitted by applicable law, MeritBet and its directors, officers, employees, agents, and licensors shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising from your use of or inability to use the Platform, including but not limited to:

• Loss of funds due to factors outside MeritBet's reasonable control, including internet connectivity failures, payment provider outages, or force majeure events
• Decisions made by a Player in respect of wagers placed on the Platform
• Delays in payment processing attributable to third-party payment providers
• Any loss arising from a Player's failure to maintain the security of their Account credentials

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law, including liability for fraud or fraudulent misrepresentation.

11. Account Suspension & Closure

11.1 Suspension by MeritBet

MeritBet reserves the right to suspend or permanently close any Account at any time and without prior notice where: (a) a Player has breached any provision of these Terms; (b) MeritBet is required to do so for regulatory or legal compliance reasons; (c) MeritBet suspects fraudulent, abusive, or criminal activity; or (d) a Player's Account has been inactive for a continuous period of 12 months.

Where an Account is suspended pending investigation, the associated balance will be held securely during the investigation period. Where an Account is closed following a confirmed breach, MeritBet will act in accordance with applicable legal obligations regarding the treatment of remaining balances.

11.2 Voluntary Closure by Player

Players who wish to close their Account voluntarily may do so by contacting MeritBet's customer support team via live chat. Any real-money balance remaining at the time of voluntary closure will be returned to the Player's verified withdrawal method following standard KYC verification, provided no outstanding bonus wagering requirements are attached to the balance.

11.3 Self-Exclusion

Players who wish to self-exclude from the Platform for responsible gambling reasons may request self-exclusion through the responsible gambling tools available in their Account settings. Self-exclusion is a separate process from voluntary Account closure and is administered under MeritBet's Responsible Gambling Policy. Please visit the Responsible Gambling page for full details.

12. Privacy & Data

MeritBet collects, processes, and stores personal data in accordance with its Privacy Policy, which is incorporated into these Terms by reference. By creating an Account, you acknowledge and consent to the collection and processing of your personal data as described in the Privacy Policy.

Key principles governing MeritBet's data practices include: data is collected only for specified, lawful purposes; data is not sold to third-party marketers; players retain rights of access, correction, and deletion subject to legal retention requirements; and all personal data is stored with industry-standard encryption.

For full details of how MeritBet processes your personal information, please review the Privacy Policy.

13. Amendments to These Terms

MeritBet reserves the right to amend, update, or replace these Terms at any time at its sole discretion. Where material changes are made, MeritBet will endeavour to notify Players via the Platform's notification system or via email to the registered address associated with a Player's Account, with a minimum of 7 days' advance notice where practicable.

Continued use of the Platform following publication of an updated version of these Terms constitutes acceptance of the revised Terms. Players who do not agree to any revised Terms must discontinue their use of the Platform prior to the effective date of the changes.

The current version of these Terms is always accessible via the Terms & Conditions page of the Platform. The "Last Updated" date at the top of this document indicates when the most recent revision was made.

14. Governing Law & Dispute Resolution

These Terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes) shall be governed by and construed in accordance with applicable international gaming licence jurisdiction laws. The specific governing jurisdiction is determined by MeritBet's applicable operating licence at the time of the dispute.

In the event of a dispute regarding a specific wager or Account action, Players should first contact MeritBet's customer support team via the Platform's live chat. The support team will escalate unresolved matters to MeritBet's compliance team for review. MeritBet aims to provide a formal response to all escalated complaints within 10 business days.

15. Contact Us

If you have questions, concerns, or complaints regarding these Terms and Conditions, please contact MeritBet's customer support team via the live chat feature available on the Platform 24 hours a day, 7 days a week.

You may also reach us by email for non-urgent matters. Our support email address (for correspondence only — not a clickable link) is:

For responsible gambling queries, self-exclusion requests, or support regarding problem gambling, please visit the Responsible Gambling page for the appropriate contacts and tools.